The purpose of this role is to develop key capabilities to enable cross functional collaboration across the system and support the customer experience of the future. You will partner with team members to build the strategy and execute learning curriculum that enables the newly formed Customer Experience team, with a primary focus on the Global Data Analytics Hub, at McDonald’s to deliver against the needs of our rapidly changing business and customer expectations. With a long-standing commitment to investment, our Global Leadership and Development strategy seeks to further evolve and accelerate learning and development of our people as an imperative for our business growth across the McDonald’s system. McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.Īs the Learning & Development Manager, you will be part of the Global Leadership & Functional Development team during a period of unprecedented innovation and advancement. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.
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